FAQs

Welcome to the online store of Shibui Ltd! We are thrilled to present you with a diverse selection of top-notch products, ranging from sporting goods to home and garden items, gear, and apparel. Our commitment is to offer these high-quality products at competitive prices, ensuring that you receive exceptional value for your purchase. We prioritize providing outstanding customer service, and we sincerely hope that your shopping experience with us is enjoyable and satisfying.

At Shibui Ltd, we recognize the significance of safeguarding your personal information and respecting your privacy. In this privacy policy, we aim to address the most frequently asked questions concerning our data collection, usage, and protection practices. By outlining our policies clearly, we strive to ensure transparency and build trust with our customers.

Your privacy and security are of utmost importance to us, and we take appropriate measures to safeguard your personal information. We employ industry-standard security protocols to protect your data from unauthorized access, alteration, or disclosure. Additionally, we strictly adhere to relevant data protection laws and regulations to ensure the responsible handling of your information.

We collect and use your personal data solely for the purpose of providing you with a seamless and personalized shopping experience. This includes processing your orders, facilitating efficient customer support, and informing you about our latest promotions and updates if you have opted to receive such communications.

Rest assured, we do not share your personal information with third parties for their marketing purposes without your explicit consent. We only disclose your information to trusted service providers who assist us in fulfilling your orders and delivering exceptional customer service. These service providers are bound by strict confidentiality agreements and are authorized to use your data solely for the purposes outlined in our privacy policy.

If you have any concerns or questions regarding our privacy practices or the handling of your personal information, please do not hesitate to contact us. We are committed to addressing your queries and providing you with the necessary support and information.

Once again, thank you for choosing Shibui Ltd as your trusted online retailer. We appreciate your business and look forward to serving you with our high-quality products and exceptional customer service.

Do we share your personal information with third parties?

We value your privacy and want to assure you that we prioritize the protection of your personal information. We may, however, share your personal data with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services to you. These service providers have been carefully selected and are bound by strict confidentiality agreements to ensure the security and privacy of your information. Additionally, we may disclose personal information if required by law or in response to a legal request. Please be assured that we comply with all applicable laws and regulations and only share personal information to the extent necessary.

What personal information do we collect?

To provide you with our services, we may collect various types of personal data. This may include your name, email address, physical mailing address, phone number, payment details, and information about your website browsing behavior. We collect this information with your consent and for specific purposes such as communicating with you, processing payments, delivering products or services, and improving our offerings. Rest assured that we only collect the information that is necessary and relevant for these purposes.

How can you access, update, or delete your personal information?

If you are a resident of the European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR), we process your personal information based on lawful grounds such as your consent, performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to access, update, or delete your personal information, and you may withdraw your consent for us to process your data at any time. We are committed to safeguarding your privacy and ensuring the security of your personal data. If you have any questions or concerns regarding our privacy policy or how we handle your personal information, please feel free to contact us.

How do we use your personal information?

We collect personal information solely for the purpose of providing our services, communicating with you, processing payments, and enhancing our offerings. We do not use or share your personal information for any other purposes without your consent. We take all necessary measures to protect your data from unauthorized access, disclosure, or misuse. We comply with applicable privacy laws and regulations and maintain strict confidentiality when handling your personal information. If you have any questions or concerns about how we use your personal information, please do not hesitate to contact us.

What are cookies and how do we use them?

Cookies are small files that are placed on your device to enhance your browsing experience and provide personalized features. We use cookies to remember your preferences, analyze your behavior on our website, and improve our services. Our use of cookies is in compliance with industry standards and data privacy regulations. You have the option to disable cookies through your browser settings, although this may affect the functionality and accessibility of certain features on our website.

How do we protect your personal information?

At Shibui Ltd, we understand the importance of protecting your personal information and maintaining its security. We have implemented a range of technical and organizational measures to prevent unauthorized access, modification, disclosure, or destruction of your data. Our security measures include data encryption during transit and storage, access controls to limit data access to authorized personnel, regular security assessments, and employee training on data protection. We take your privacy seriously and continuously review and update our security practices to ensure compliance with the highest standards of data protection. If you have any questions or concerns about how we protect your personal information, please contact us using the information provided in this policy.

How can you control cookies?

We understand that your privacy preferences are important to you. Cookies are small text files that are placed on your device when you visit our website. They play a vital role in enhancing your browsing experience and providing personalized content and services. If you wish to have control over the use of cookies, you can do so by adjusting your browser settings. Please note that by disabling or rejecting cookies, certain features or content on our website may be limited or unavailable. However, the choice is yours, and we respect your decision to manage your cookie preferences according to your privacy preferences.

How can you make a complaint about your personal information?

At Shibui Ltd, we strive to handle your personal information with the utmost care and in accordance with applicable privacy laws and regulations. If you have any concerns or complaints regarding the handling of your personal information, we encourage you to reach out to us using the contact information provided in this policy. Your feedback is essential to us, and we take all complaints seriously. We will make every effort to address and resolve your concerns in a timely and appropriate manner. If, for any reason, you feel that your complaint has not been adequately addressed or resolved, you have the right to contact your local data protection authority or supervisory authority for further guidance and assistance. They can provide independent oversight and guidance regarding privacy matters and ensure that your rights are protected. We are committed to working cooperatively with the appropriate authorities to address any privacy concerns you may have.

Item added to cart.
0 items - $0.00