Refund and Returns Policy

Welcome to Shibui Ltd! We are dedicated to delivering exceptional furniture and ensuring your utmost satisfaction with your shopping experience. To achieve this, we have implemented a comprehensive 30-day refund and returns policy for all items purchased on our website. Our policy is designed to provide you with peace of mind and guarantees that if, for any reason, you are not completely satisfied with your purchase, you have the option to request a refund or return within 30 days of receiving your order.

Our Guarantee

At Shibui Ltd, we want our customers to make informed decisions when choosing our products. That’s why we encourage you to carefully review the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a comprehensive guarantee that outlines the terms and conditions of the warranty. Should you have any questions or concerns, our dedicated customer service team is always available to provide assistance and guidance.

Eligibility for Refunds and Returns

To be eligible for a refund or return, the item must meet certain criteria. It should be in its original condition, unused, and in the original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For further information regarding eligibility, our customer service team is here to provide you with detailed guidance.

Circumstances for Refunds and Returns

We offer refunds and returns for products that fall under the following circumstances:

  1. Defective or damaged products delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  3. Unopened products in their original packaging that have never been used.

Refund and Returns Process

To ensure a smooth refund and returns process, please contact us via email at [email protected] within 30 days of receiving your order. Kindly provide a reason for the refund or return request. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive your returned package, we will carefully inspect it and issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and we accept refunds in USD currency.

Exchanges

At Shibui Ltd, we understand that there may be occasions when an exchange is necessary, and we are here to ensure your satisfaction. If you would like to exchange a product, please reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you.

Requirements for Refund and Returns

To initiate a return or refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. Our customer support team will guide you through the process, and it is essential that the item is returned in its original condition within the specified timeframe. Please be aware that our refund/return policy is valid for 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this time limit.

Refund and Returns Instructions

Thank you for choosing Shibui Ltd for your shopping needs. Your satisfaction is of utmost importance to us, and we strive to provide a positive shopping experience. As part of our commitment, we offer a 30-day refund and return policy to ensure your complete satisfaction with your purchase.

If you are unsatisfied with your order for any reason, please contact our customer service team at [email protected] within 30 days of receiving your package. In your refund or return request, kindly provide the following information:

  1. A printed copy of the shipping label attached to the package.
  2. Prints or videos clearly showing any wrong, imperfect, or damaged item(s).

Once we receive your request and verify your order with the provided evidence, we will provide you with instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with the return address through email, and it is important that you provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 17 Exchange Gardens, Keybridge, Vauxhall, London, England, SW8 1BQ
Company address in United State:
Address: 23723 Mesquite Trail Ln, Spring, TX 77373, United States
We hope this updated version of our refund and returns policy provides clear information and helps you make informed decisions while shopping with Shibui Ltd.

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